Deputy First Minister Nicola Sturgeon has launched Glasgow Housing Association’s latest campaign to deliver excellent customer service. The Health Minister visited GHA’s new Training Academy to see work take shape on the new facility, where staff will be trained in a number of areas.
The GHA Academy aims to provide a range of learning opportunities, management and staff development courses and skills training. This will include hands-on training for frontline staff, such as housing officers and concierge, so they can deliver higher standards of customer service excellence. Some of the academy’s programmes will even lead to nationally recognised qualifications.
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